Warning: You have to repay your loans. Don’t pay any intermediaries. | Money Lenders Licence No.: 1020/2025
Hong Kong customer speaking with a professional service adviser

FAQ

Clear answers before applying

General information about the application journey, technology support and fraud awareness.

Does applying guarantee approval?

No. Every application is assessed individually, and applying does not guarantee approval.

How does technology support the application journey?

Technology may support information organisation and the assessment workflow, with team follow-up as appropriate.

How can I avoid impersonation scams?

Use confirmed official channels and never prepay an intermediary.

How can I contact Vivi Finance?

Use the official telephone, WhatsApp or email listed on the Contact page.